They are the people you depend on during your greatest time of need. In this podcast edition of Upstate Issues, Steven Gordon, Director Emergency Communications for the Saratoga County Sheriff's Office talks about the people on the other end of the line receiving our 9-1-1 calls. Gordon discusses the medical training public safety telecommunicators get to help save lives and talks about how they have adapted during the pandemic. He also discusses efforts in the NYS legislature to reclassify 911 operators as First Responders. It's a stressful job involving minute-to-minute decisions that literally have life-or-death consequences.