Grasshopper Heating & Cooling CEO, Amanda Triolo


Amanda Triolo is the CEO of Grasshopper Heating & Cooling in Albany, NY. Grasshopper Heating & Cooling itself has been in business for 5 years, but the business model they operate as today just got it's start in February 2021.

The business originally operated as PMA Comfort Solutions, a commercial install company. During this time, they were receiving inquiries for residential service, but it wasn't something they could depend on. Fast forward to the beginning of the Pandemic & construction job sites shut down, making commercial construction an unsustainable business model. Amanda immediately began researching & connecting with other HVAC business owners across the country who were experiencing similar situations. The difference was that their businesses were taking off while hers was slowing down. Upon further investigation, she determined it came down to the branding, marketing & pivoting to residential installs.

She took a chance & hired a rebranding company in the middle of the pandemic. After 8 months of planning, they launched Grasshopper Heating & Cooling in the residential market. It worked as "grasshoppers" flooded the Capital Region, & she even had other business owners ask where they came from! A fun fact about grasshoppers is that they only move in a forward direction... the company took that bit of knowledge & turned it into their tag line, "Forward is a Way of Life". This also depicts the company's story, as well as their goal of keeping their customers moving forward too.

Amanda doesn't think being a woman in this field has been a challenge. She believes that most people have already visited their website where they see it is a woman owned business. Additionally, some customers choose them over a lower priced competitor, just because they want to support a woman owned business (and the positive online reviews don't hurt either!). She has faced less than 1% of challenges being a woman owned business.

Grasshopper Heating & Cooling is seeing a 2300% growth in just 11 months in the residential market. They began their journey with approximately 10 full time employees & are now up to 24 here in the Capital Region. One thing that makes the Capital Region so special is the dynamic to build relationships with their customers. They place a priority on educating their customers vs. maximizing their profitability. Proper education for a Home Owner has shown to be successful as their customers continue to call on them for their business.

Amanda is a Board Member of Things of My Very Own in Schenectady, an organization providing crisis intervention services for children. They provide an array of services from basic necessities, to teaching life skills. Additionally, Grasshopper Heating & Cooling held a "Service with Purpose" program. Every time a customer hired them for a service, they donated $5 to the organization & raised $3000 last year.

Amanda Triolo is a dynamic leading expert that is challenging the way in business development, marketing & branding. She is known as an area leader in motivating others to live life in their own profound way, while constantly inspiring those around her to achieve their own goals.

Listen to the full interview below to learn more about Amanda Triolo & Grasshopper Heating & Cooling. If you'd like to contact them, click here.

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